Your call center IP-PBX server will be located in a specialized hosting cluster powered by 3 software:

• Linux, an open source operating system with worldwide reputation for dependability
• Asterisk, an automated call management software. Since it is Open Source, there are no additional licensing fees for new service when added
• Vicidial, the user interface that drives Asterisk.

• Manages incoming and outgoing calls
• Outgoing calls managed by an agent, pre-established destinations or multiple simultaneous destinations
• Web interfaced control panel
• Long distance management of agents
• Call recording
• Three way conferencing
• Agent-programmed outgoing calls

We can also implement a turnkey call center solution that includes software for all your computer terminals as well as network hardware...and all this at a cost/benefit analysis that will be very convincing.